Education & Training Development Experience

1. COURSE DEVELOPMENT: Created course for new degree program: History and Geography of Tourism – developed learning outcomes, identified and sourced instructor and student resources, designed learning activities and assessment criteria. For Royal Roads University.

2. LINK BC: THE TOURISM & HOSPITALITY EDUCATION NETWORK: Led complex development process to create www.linkbc.ca, a successful model of collaboration amongst 21 colleges and universities. Served as general manager for eight years. Coordinated ongoing liaison with many tourism industry groups (including Destination British Columbia, Tourism Industry Association of BC, go2 and many regional and local destination marketing organizations). Secured funding, managed staff, and all network activities. For Capilano University (provincial host institution).

3. 2010 OLYMPICS & PARALYMPICS GAMES ONLINE LEARNING RESOURCES. Served as project manager for development of website focusing on tourism-related impacts of the Vancouver 2010 Olympic and Paralympic Games. Created almost 100 unique instructor resources, 2010 Discussion Starters. This template was adopted for use by U.K. universities for the London 2012 Games, and was presented in Sochi, Russia for the 2014 Games. For LinkBC: the Tourism & Hospitality Education Network and BC Campus.

4. BC “TRANSFER-FRIENDLY” COURSE OUTLINE TEMPLATE: Served as project manager to develop this provincial resource. Facilitated the involvement of numerous college and university administrators to develop a commonly-accepted provincial tool for the BC post-secondary education system. For BC Council for Admissions and Transfer.

5. ABORIGINAL CULTURAL/ECO-TOURISM FIELD SCHOOL: Developed comprehensive program outline, scheduled instructors and created learning activities for this week-long field-based program. For Native Education College with Penelekut First Nation.

6. HUMAN RESOURCES/EDUCATION SECTOR COUNCIL DEVELOPMENT, JORDAN: Led strategic planning initiative and developed terms of reference for country’s first human resources sector council; led consultation and secured input from the Jordanian government, education representatives and tourism industry. For Government of Jordan, Association of Canadian Community Colleges.

7. COLLEGE DIPLOMA PROGRAM REVIEW: Coordinated six-month internal review process for strengthening the Aboriginal Tourism Diploma program. Led stakeholder consultations and developed recommendations and plan for administrative team. For Native Education Centre (now College).

8. BC HOSPITALITY PROGRAMS ONLINE PRIOR LEARNING ASSESSMENT GUIDE: Led consultation and development process to create this provincial tool for college and university administrators. For Ministry of Advanced Education.

9. BC PUBLIC-PRIVATE ARTICULATION GUIDELINES POLICY DOCUMENT: Led the process to develop this guide for provincial hospitality management programs. For Pacific Rim Institute of Tourism and Ministry of Advanced Education.

10. STRATEGIC PLANNING AND TOURISM PROGRAMS REVIEWS: Facilitated these program review exercises for five rural-based colleges. Developed structured discussion framework for participants and produced reports with recommendations and options for strengthening programs. For Northwest Community College, College of New Caledonia, College of the Rockies, Yukon College and Northern Lights College.

11. PRIVATE POST-SECONDARY INSTITUTIONAL AUDITS: Served as program auditor, involving site visits and accreditation review analysis for two private colleges. For Private Post Secondary Education Commission.

12. CANADIAN TOURISM LEARNING SYSTEM FRAMEWORK: Led three national strategic planning sessions for post-secondary administrators, resulting in the development of a framework to link certificate, diploma & degree curricula to occupational standards, and encouraging articulation & transfer innovations. For Association of Canadian Community Colleges and the Canadian Tourism Human Resource Council.

13. THE TOURISM LEARNING SYSTEM: WESTERN CANADIAN EXPERIENCES AND STRATEGIES: Co-authored this published national sectoral case study. For the Association of Canadian Community Colleges and the Canadian Tourism Human Resource Council, with B. White and G. Bird.

14. PROVINCIAL PRIOR LEARNING ASSESSMENT POLICY GUIDELINES: Coordinated all components of project to develop these education program resources. For Ministry of Advanced Education, and BC Tourism/Hospitality Programs Articulation Committees.

15. ADVENTURE TOURISM PROGRAMS FRAMEWORK POLICY GUIDELINES: Coordinated all components of project to develop these education program resources. For Ministry of Advanced Education, and BC Adventure Tourism Articulation Committees.

16. CAREER AND EDUCATION CAREER RESOURCES: Managed projects to research and develop sector-specific information resources:
Provincial career paths resources (with transfer and articulation information)
Directories of provincial education and training programs
For the Ministry of Advanced Education and the Pacific Rim Institute of Tourism.

17. BC PROVINCIAL TOURISM LEARNING SYSTEM: Conceptualized and co-developed a comprehensive planning framework for educators and industry (including links between secondary & post secondary, public & private and industry-based training). For the Ministry of Advanced Education, BC Articulation Committees and the Pacific Rim Institute of Tourism.

18. LEARNING RESOURCES—STUDENT WORKBOOKS AND INSTRUCTOR GUIDES: Responsible for the development and coordination of all phases of numerous learning resources. e.g.:

  • Introduction to Tourism instructor’s handbook
  • The Adventure Tourism Series – three workbooks,
  • Risk Management for Outdoor Programs – three workbooks
  • Aboriginal Tourism Business Development Guide workbook
  • Tourism Supervisory Development Program – seven instructor guides

For the Open Learning Agency, Ministry of Advanced Education and the Pacific Rim Institute of Tourism.

19. EDUCATION TRANSFER AND CREDIT POLICY GUIDELINES: Coordinated consultation for and development of:
Advanced credit agreements for secondary school graduates (relating to national industry credentials)
Advanced credit/preferred entry models for secondary/post-secondary linkages
For the Ministry of Education, Ministry of Advanced Education and the Pacific Rim Institute of Tourism.

20. NATIONAL OCCUPATIONAL STANDARDS DEVELOPMENT: Co-facilitated standards development workshops for industry practitioners:

  • Outdoor Adventure Guide
  • Heritage Interpreter

For the Canadian Tourism Human Resource Council, with Tourism Training Canada.

21. BC ADVENTURE TOURISM HUMAN RESOURCE DEVELOPMENT FORUMS: Coordinated all elements of two sector-based development seminar/planning workshops. For the Pacific Rim Institute of Tourism and Adventure Industry Sector Associations.

22. INDUSTRY-VALIDATED CORE CURRICULUM HANDBOOKS: Developed process for, and served as provincial coordinator (over multiple years) to develop common curricula in seven tourism-related programs:

  • Bachelor of Tourism Management Degree
  • Bachelor of Hospitality Management Degree
  • Hospitality Management Diploma
  • Tourism Management Diploma
  • Adventure Tourism Certificate
  • Aboriginal Education & Training
  • Secondary Tourism Career Preparation Program

For Ministry of Advanced Education and BC Articulation Committees, with numerous tourism industry associations.

23. PROGRAMS FOR THE TOURISM PROFESSIONAL (PTP) DESIGNATION: Developed and managed the Industry endorsement and validation process for above programs, leading to PTP recognition. For the Ministry of Advanced Education and the BC Articulation Committees.

24. ASSOCIATION OF TOURISM PROFESSIONALS (ATP): Created terms of reference for a new organization to recognize industry professionals—based on a tiered education/industry credits and credentialing model. Resulted in the formation of the ATP professional body, with 400+ members. For the Pacific Rim Institute of Tourism and the Association of Tourism Professionals.

25. EDUCATION PARTNERSHIPS DEVELOPMENT: Facilitated, as Director of Educational Services, provincial collaboration amongst post-secondary institutions:

  • Established new provincially recognized articulation committees (including private educational institutions)
  • Developed articulation committee agendas (laddering issues | transfer | communication| professional development etc.)
  • Established provincial secondary/post-secondary articulation agreement
  • Established provincial diploma/degree articulation agreement

For the Ministry of Advanced Education and the Pacific Rim Institute of Tourism.

26. COLLEGE ACHIEVEMENT AND SUPPORT PROGRAM: Developed concept for and then administered, all instructional and support components of this program—in partnership with communities and college. Increased number of First Nations students on campus from less than 20 to almost 200 in three years. For Capilano College, Squamish, Tsleil’waututh, Lil’Wat, Sechelt and Anderson Lake First Nations.

27. NATIVE INDIAN TEACHER EDUCATION PROGRAM: Served as Program Coordinator and instructor for seven years. Responsible, as a UBC faculty member, for all aspects of a teacher education field centre operation. For University of British Columbia (Honorary NITEP Graduate).

28. SFU ENVIRONMENTAL EDUCATION: Co-instructed undergraduate course in First Nations community setting; coordinated field learning activities. For Simon Fraser University.

29. USTL’AHAHN ALTERNATE SCHOOL: Responsible, as Head Teacher and Program Developer, for creation of a new secondary school institution. Managed all curriculum development, recruitment, instructional, budget and administrative duties. For North Vancouver School District and the Squamish Nation.